Privacy Policy.

Who we are

The data controller is Darryl Frerk trading as Human Symmetry. Human Symmetry is a business name registered in Ireland.

The personal information we may collect

The information we collect depends on how you interact with Human Symmetry.

• Your name.
• Email address and telephone number.
• Billing or postal address.
• Organisation, employer or job title.
• Information contained in enquiries, forms, emails and correspondence.
• Appointment and session information.
• Service and client history.
• Invoices, payment information and transaction records.
• Webinar or event registration information.
• Information relating to your movement, mobility, physical capabilities or goals.
• Information necessary to organise corporate or workplace services.
• Technical information relating to your use of the website where applicable.

Where relevant to an individual service, you may also choose to tell Darryl about pain, injuries, health conditions, medication, medical history, mobility limitations or other health-related matters.

Health information is classified as special-category personal data under GDPR and is subject to additional protection.

How we collect information

Most personal information is provided directly by you.

We may collect information when you:

• contact Human Symmetry;
• submit a website form;
• send us an email or telephone us;
• arrange an introductory conversation;
• book or attend a session;
• purchase a prepaid block;
• participate in a workplace or corporate programme;
• register for a webinar or event; or
• otherwise communicate with Human Symmetry.

Where Human Symmetry is engaged by an organisation, the organisation may provide limited professional information such as participant names, business contact details or information required to organise delivery.

Why we use your information

We may use personal information to:

• respond to enquiries;
• arrange appointments and conversations;
• provide Human Symmetry services;
• understand movement goals and circumstances;
• manage ongoing client relationships;
• administer sessions and prepaid blocks;
• manage corporate and organisational engagements;
• manage webinar and event registrations;
• communicate about a registration or service;
• manage invoices and payments;
• maintain business and financial records;
• deal with complaints or disputes;
• protect our website and systems;
• comply with legal, tax, insurance and regulatory requirements; and
• communicate about Human Symmetry services where legally permitted.

Our lawful bases for processing

Contract

Processing may be necessary to provide a service you have booked or to take steps at your request before entering into an agreement.

Legal obligation

Processing may be required to meet accounting, taxation or other statutory obligations.

Legitimate interests

Processing may be reasonably necessary to administer the business, respond to relevant enquiries, maintain professional relationships or protect Human Symmetry’s legitimate business interests.

Consent

Where consent is the appropriate basis for a particular activity, you may withdraw that consent at any time.

Health and movement information

During work with Human Symmetry, you may voluntarily provide information concerning pain, injuries, health conditions, medication, physical restrictions or medical history.

Human Symmetry will only seek or retain this information where it is reasonably relevant to understanding your circumstances or providing the service.

Where Human Symmetry relies on explicit consent to process health-related information, the consent will be obtained separately and clearly.

Human Symmetry does not use clients’ health information for unrelated marketing or advertising.

Individual clients

Human Symmetry may retain information necessary to manage the ongoing working relationship, including appointment history, relevant session information, correspondence, payment records and relevant movement or health information.

Corporate and workplace participants

Where Human Symmetry is engaged by an employer or organisation, information may be processed for the purpose of organising and delivering the engagement.

Information privately shared with Darryl concerning an individual’s health, physical condition or personal circumstances will not ordinarily be disclosed to their employer or commissioning organisation without an appropriate lawful basis.

Website contact forms

The Human Symmetry website uses WordPress and Contact Form 7 to receive general enquiries.

Information entered into a website form is used to receive, understand and respond to your enquiry.

Submitting a website enquiry does not automatically subscribe you to marketing communications.

HubSpot CRM

Human Symmetry uses HubSpot as its customer relationship management system.

Relevant enquiries, client or business contact information and relationship information may therefore be stored in HubSpot.

Human Symmetry may also occasionally use HubSpot forms for registrations for webinars, events or other Human Symmetry activities.

HubSpot is not currently used by Human Symmetry for general website visitor tracking.

Webinar and event registrations

When you complete an event or webinar registration form, Human Symmetry may collect information such as your name, email address, organisation and other details relevant to the event.

The information may be used to manage registration, send joining details, communicate about the event, provide relevant event follow-up and manage any subsequent relationship arising from your participation.

Registering for an event does not automatically subscribe you to general Human Symmetry marketing.

Google Meet and online sessions

Human Symmetry may use Google Meet for online conversations and sessions.

Information necessary to provide the meeting may be processed through Google’s systems, including names, email addresses and audio or video transmitted during the meeting.

Human Symmetry does not routinely record online client sessions.

If a session is proposed for recording, participants will be informed beforehand and any necessary permission or other lawful basis will be addressed before recording.

Marketing communications

Human Symmetry may communicate about its services where permitted by law.

Where consent is required, Human Symmetry will ask for it separately.

You may unsubscribe from or object to direct marketing at any time by contacting info@humansymmetry.co.

Cookies and website technologies

The Human Symmetry website may use cookies and similar technologies.

Strictly necessary technologies may be used where the applicable legal exemption permits them.

Non-essential cookies or technologies, including analytics, advertising or behavioural tracking technologies, should not be activated until any legally required consent has been obtained.

Visitors should be able to reject or manage non-essential cookies and subsequently change their preferences.

Technology and service providers

Human Symmetry does not sell personal information.

Human Symmetry currently uses:

• Bluehost — website hosting and infrastructure.
• WordPress — website content-management platform.
• Contact Form 7 — general website enquiry forms.
• HubSpot — CRM and occasional event or webinar registration forms.
• Google Meet / Google Workspace services — online meetings and business communications.

Human Symmetry may also use accountants, insurers, payment providers, IT providers, legal advisers and other professional service providers where reasonably necessary.

International transfers

Some technology providers used by Human Symmetry operate internationally and may process personal information outside Ireland or the European Economic Area.

Where GDPR requires safeguards for an international transfer, Human Symmetry will seek to rely on an appropriate legal transfer mechanism.

How long we keep information

Human Symmetry will not retain identifiable personal information longer than reasonably necessary for the purpose for which it is held.

Retention may depend on:

• the nature of the client relationship;
• whether the information remains relevant;
• the sensitivity of the information;
• insurance requirements;
• potential legal claims;
• tax and accounting obligations; and
• other legal requirements.

Health information will be reviewed particularly carefully and retained only where there remains an appropriate purpose.

Protecting personal information

Human Symmetry takes reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, misuse, loss or disclosure.

Your data-protection rights

Subject to the conditions and exceptions in applicable law, you may have rights including:

• access to your personal information;
• correction of inaccurate information;
• deletion;
• restriction of processing;
• data portability in certain circumstances;
• objection to certain processing;
• objection to direct marketing; and
• withdrawal of consent where processing is based on consent.

To exercise a right, contact info@humansymmetry.co.

Complaints

If you have concerns about Human Symmetry’s use of your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to:

Data Protection Commission
6 Pembroke Row
Dublin 2
D02 X963
Ireland

Children and young people

Human Symmetry’s standard individual services are primarily intended for adults.

Where Human Symmetry agrees to work with somebody under 18, appropriate arrangements concerning parental or guardian involvement, consent and data protection will be considered according to the circumstances.

Photographs, testimonials and case studies

Receiving a Human Symmetry service does not automatically give Human Symmetry permission to publish your photograph, recording, testimonial or personal story.

Appropriate separate permission will be sought where Human Symmetry wishes to use identifiable client material publicly or for marketing.

Automated decision-making

Human Symmetry does not currently use solely automated decision-making that produces legal or similarly significant effects on clients.

Changes to this Privacy Policy

Human Symmetry may update this Privacy Policy if its services, suppliers, technologies or legal obligations change.

The most recent version will be published on the website with an updated date.

Contact Human Symmetry